Net Step, Inc.
360.629.9301
888.282.3767
707.924.2058 (fax)

PO Box 3598
Arlington, WA 98223
Features
MilkmanWebSites.com, a division of Net Step Inc., offers an e-Commerce web site solution for home delivery companies called Milkman Commerce. Our system has been customized around the unique challenges facing home delivery drivers.

It is built on the powerful open-source* osCommerce e-commerce core system that is used by thousands of web sites around the world. OsCommerce is stable, reliable and secure. We are committed to meeting the needs of your home delivery businesses, and we are continuing to add features to our system each month.

Web-based e-commerce ordering system benefits

  • Level the playing field with large grocery chains that are penetrating the home delivery market.
  • Increase customer convenience, service, communication will culture customer loyalty.
  • Increase operation efficiency and driver communication.
  • Increase customer referrals through email.

Product Management Features

  • Easily manage all your web site content including site text pages and home page.
  • Easily maintain your product catalog.
    • Add/edit product information and prices.
    • Create a featured product list, web specials and promote upcoming products like eggnog.

Customer Relationship Features

  • New customer registrations are limited to your cities and zip codes, and the account setup dialog clearly explains how your home delivery process works.
  • View customer lists, order histories and communicate with customers via email and newsletters.
  • Customers may quickly place orders, and an order confirmation email is sent to you and your customer.
  • Customers may view their account and see their order and online payment history.
  • It is easy for customers to share your service with their friends and neighbors.
  • Customers may pay their account online via major credit card or PayPal with just a few clicks.

Route Driver & Manager Tools

  • You may create a company directory containing contact information for your routes/drivers.
  • Customers can be assigned to a driver and order confirmations are sent directly to the driver.
  • You may have email accounts for all of your employees and positions such as service@.
  • Upload your PDF order form and PDF monthly flier for customers to easily download.
  • Video tutorials will walk you through every site function plus unlimited email support is included.

One-Click to print new orders!

  • Drivers may click a link, and all of their new orders will be displayed within seconds in a printable format.
  • A single click will mark all their new orders as “confirmed” so customers and managers know the driver has the latest orders.

New and Custom features are being added monthly, and your site will be updated for free.

Customer Demo
Try Milkman Commerce for yourself as a customer. Click around and check.
Click here to demo the system as a customer
  • Create an account.
    Choose from available zip codes and cities.
     
  • Create orders.
    An email confirmation will be sent to you.
     
  • View your account history and info.
Administration Demo

Click to Log Into the site Administration
USER: joe@milkmanwebsites.com
PASSWORD: deliver

You are free to click through any page or function you see in the admin demo. View orders, customers, reports, employees, etc.

Video Tour/How-to  (Gray titles are coming soon)
We will be producing several videos to help you efficiently operate your new e-commerce web site.
  • Customer Experience
    • Account Setup
    • Placing an order
    • Paying monthly bill online
       
  • Administration
    • Site Administration Overview
       
  • Manage Product Catalog
  • Manage Employees/Drivers
    • Create Administrative Login for Employee
    • Create Email Account for Employee
       
  • Manage Company Directory
    - Connect each customer to a route/driver
    • Add "Location" or groups such as Drivers, Customer Service to company directory
    • Add employee/driver to company directory
       
  • Edit Site Text
    • Edit Home Page
    • Edit Contact Us Page
       
  • Manage Orders
    • View/Print Customer Orders
    • View Customer Order History
    • Entering Phone Orders
       
  • Account Billing System
    • Account Billing Introduction
    • Add charges/credits to customer account
    • Apply payments to customer account
       
  • Send/Receive Email
    • Web-based E-mail System
    • Thunderbird by Mozilla
    • Microsoft Outlook Express
    • Microsoft Outlook
    • Communicating with all Customers via Email